Find answers about orders, shipping, returns, and sizing.
Delivery typically takes 1–2 weeks (up to 10 working days) from the date of purchase.
No, we currently ship within the United Kingdom only.
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking link/number.
If you need to change or cancel an order, please contact us as soon as possible. We cannot guarantee changes once an order has been processed or dispatched.
Tracking updates can occasionally be delayed due to carrier scanning and handovers. Please allow some time for the next update to appear. If it has not updated for an extended period, contact us and we will assist.
You have 28 days from receiving your order to return eligible items. Items must be unwashed, unworn, and with original labels attached. Shoes should only be tried on indoors.
For hygiene reasons, we cannot accept returns on certain items, including pierced jewellery, underwear, swimwear if the hygiene seal has been broken, and beauty products.
If you receive a faulty item, please contact customer service. Faulty items may be eligible for a repair, replacement, or refund, including outside the standard return period.
Refunds are issued to the original payment method used at checkout. We do not offer store credit.
Once your return is received and checked, refunds are typically processed within 3–5 working days, and may take up to 7 working days to appear in your account depending on your bank or payment provider.
Use the size guide and product notes on the item page, and compare them to your body measurements.
Fit can vary by style. Check the item's product notes and, if you are between sizes, consider sizing up for a more relaxed fit.
Each product's materials are listed in the product description on the item page.
Restocks depend on the product. If you want an update on a specific item, please contact us.
Follow the care label instructions inside the garment to maintain quality and longevity.